Getting The Book To Them Becomes A Story
I am an author. I receive an email from a teenage reader.
Reader: “I really enjoyed your latest book. I’d like to read [Older Title], but it’s not at my library.”
This, of course, appeals to my vanity.
Me: “I’ll send you a copy via your school.”
I don’t feel comfortable asking for his home address.
Reader: “Seriously? That would be great. I go to [High School].”
I send him a copy of the book, but a few days later it comes back, marked “addressee unknown.” I email him.
Me: “The post office sent the book back. You go to [High School] at [address], right?”
Reader: “Yeah. I’m not sure what the problem is.”
Me: “Well, maybe they only looked at faculty names. I’ll label it ‘student’ next time; that should clear it up.”
I send the book again, and again it comes back “addressee unknown.” I email him again.
Me: “I can’t figure out what the problem is. I labeled it [Reader], STUDENT.”
Reader: “Oh, that’s not my real name. My real name is [Full Name].”
This name was completely different from the one he signed his emails with. I sent the book via that name and it arrived just fine.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.