Getting That To Fit Is A Pipe Dream
(The waste pipe under my sink is leaking, so I need a component to join two pipes. It is hard to find what I need because the pipes are weird sizes. So, I go to a specialist plumbing store.)
Me: “I need a reducer to go from 36mm to 40mm.”
Cashier: “Huh? They don’t make them that size. We have a 32mm and 40mm if you like?”
Me: “No, that won’t fit. Have you a tape measure?”
Cashier: “Here you go. Come round the back and I’ll show you the reducers we have.”
Me: *starts measuring my pipes to check the sizes*
Cashier: “Look, I’ve been in the business 35 years. They just don’t make pipes in that size.”
Me: “All right, show me.”
Cashier: “Anyway, you shouldn’t go by measuring them with a tape measure.”
Me: *thinking* “Are you serious?”
(We go into the warehouse.)
Cashier: “This is what you need. This will go from 40mm to 32mm.”
Me: “Here are my pipes. Show me.”
(He tries. Of course, the 40mm fits. The 36mm doesn’t.)
Cashier: “Huh? Let’s try… Something’s not right here. That should fit in… How about [useless component #2]?”
Me: “Sir, I never questioned your experience. However, your experience doesn’t change the size of the pipes in my house. As I explained, my pipes are 40mm and 36mm across the inside diameter. See for yourself; here is your tape measure. Can you sell me something which will connect these two, or not? Or can you suggest a workaround?”
Cashier: “I think I have a 38mm to 38mm upstairs. It might fit if we force it.”
Me: “Go and get it.”
(We try and force it on. The fit isn’t perfect, but it works.)
Me: “Close enough; it will do. How much?”
Cashier: “£1.60, please.”
(My sink waste is no longer leaking.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.