Getting Red Over Going Green
(I’m ringing out a lady who is using two cards for one transaction. One is a gift card and the other a debit card.)
Me: “Just run that through as credit.”
Customer: “Which one is credit?”
Me: “Hit enter.”
Customer: “Which one?”
Me: “The green one.”
(She hits green and I give her a second total and she goes to slide her second card.)
Customer: “I want credit.”
Me: “Okay, same thing, just hit green.”
Customer: “I hit cancel for credit?”
Me: “No. Enter.”
Customer: “Which one is enter?”
Me: “Green.”
Customer: “Red?”
Me: “No. Green.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
