Getting Pumped Up

, , , | Right | February 24, 2017

(I work for a well-known fast food breakfast chain. A 30-ish man steps up to the counter.)

Customer: “I would like a small coffee with extra, extra cream and extra, extra pumpkin spice, and three sugars, please.”

(I’m working at the coffee station so I get to work on it. Note that the default for any flavor unit in a small coffee is two. It’d be two sugars, two creams, two pumps of pumpkin, etc. For every “extra” a customer asks for, we put an additional unit. For his order, I use four creams, four pumps of pumpkin goo, and three sugars. And in a small coffee, this takes up more than half the cup. I give the man his coffee after I’ve finished it. Moments later he returns.)

Customer: “Excuse me… It’s not even hot.”

Me: “Oh, well, the cream and pumpkin are refrigerated so it’s not going to be that hot. Would you like me to use less?”

Customer: “NO! I want extra, extra cream, extra, extra pumpkin, and three sugars!”

(I make the coffee with three creams and three pumps this time with three sugars. I give him the coffee and he tastes it.)

Customer: “Look, this is ridiculous. It’s lukewarm. I need to see a manager.”

(I sent my manager over and watched the customer flail around explaining how terrible I was. The manager made him a coffee with one cream, one pump, one sugar. The guy seemed satisfied and left. The manager looked at me and shrugged.)


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