Getting Your Panty-hose In A Twist Over A Dollar

(I work at a major retail store and we have some clearance items right now. Unfortunately, things get moved around a lot, or they are put in the right spot but don’t receive new stickers or have their prices updated in our system. The higher-ups at my job have decided that even if that is the case, we are only allowed to sell them for what the current sticker says. A lady comes in and is getting a bunch of clearance pantyhose and shape-wear.)

Customer: *as I’m ringing up the first item* “These were all on clearance on a $1 rack. Can you make sure they ring up properly?”

Me: “It looks like this one rang up fine.”

(I ring through a few more identical items and they ring up the same. I get to another item and it is marked at $2. I ring it up and it, as I thought, comes up as $2.)

Customer: “That’s not supposed to be $2.”

Me: “I’m sorry, ma’am. Unfortunately, I’m not allowed to change the price on it. I am only allowed to sell it for the price marked on it.”

Customer: *becoming frustrated* “But it was on the shelf marked $1. Can’t you do something about it? I spend thousands of dollars here every year. Can’t you change it because it was in the wrong spot?”

(I say nothing and decide it would be easier if I don’t argue with her; we wouldn’t want to lose her “thousands” of dollars.)

Customer: “Thank you; that wasn’t so hard, was it?”

Me: “…”