Getting Owned By The Owner, Part 9

(I own a small bakery/coffee shop in Boston. I have three bakers and one barista, as our customer quantity isn’t very high. It’s my barista’s day off, so a baker and I have been rotating between performing her duties and our own.)

Customer: *looks at menu* “Give me a large [smoothie], two cinnamon buns, and a loaf of bread.”

Baker #1: “Yes, sir. Anything else for you today?”

Customer: “Yeah, I want a…” *trails off*

Me: *pokes my head out of the kitchen door* “Sorry to interrupt, sir, but my baker is needed elsewhere. [Baker #1], [Baker #2] needs your help.”

Baker #1: “Okay.” *heads to kitchen*

Customer: “I want a specialty coffee with that.”

Me: “Of course, sir. Anything else?”

Customer: “No. And I’m the owner’s husband, so I get free food.”

Me: “I’m sorry, sir. I can’t do that.”

Customer: “What, b****? You’re not going to give me my food? What makes you so special, you little s***?”

Me: “Sir, I refuse to give you free food. You have no connection with the owner.”

Customer: “F*** you. I demand to see the manager.”

Me: “Of course, sir.”

(I go into the kitchen and send Baker #1 out. I hear the man curse some more and demand to see the owner. Baker #1 re-enters and tells me to go back out.)

Me: “Hello again, sir. I hear you wish to speak to the owner.”

(The man stuttered, turned red, and ran off without taking his food.)