Getting On Her Soapbox About It
Our store is in the mall, and we have a tiny employee-only bathroom in the back office. It isn’t available to the public, but every once and a while we’ll get someone doing the pee-dance who can’t make it to the public restroom a few hundred feet away.
A woman comes in and uses the restroom, and then:
Customer: “I’m going to have to demand a discount on my DVDs.”
Me: “Why is that, ma’am?”
Customer: “The soap in your bathroom made my hands smell like flowers. I hate when my hands smell like flowers. You need to offer a citrus soap option to your customers!”
Me: “Well, that’s not a public restroom, so we can choose whatever soap we like. None of this has any bearing on your DVD purchase.”
She didn’t care. After a few more minutes of this nonsense, my spineless manager just gave her a 10% discount to get her out of the store for a whopping savings of $3.50.
Question of the Week
Have you ever served a bad customer who got what they deserved?
