Getting Off The Debt Ladder

, , , | Right | May 10, 2019

(I work as a debt collector where I mostly make outbound calls but also take inbound calls. Most of our inbound calls are a result of people seeing a missed call from us and are calling back. I am taking an inbound call in this story.)

Me: “Thank you for calling. This call may be monitored and recorded. How can I help you?”

Customer: “I just received a call from you guys and I wanted to know what this was about.”

(I proceed to verify the customer and go through the script to let him know that we are collecting a debt. He is upset over the bill and is arguing about it. He gets fed up and says this gem.)

Customer: *yelling* “Okay, well, can we talk about this while I’m not on a ladder?”

Me: “I’m sorry, sir, what was that?!”

Customer: *still yelling* “Yeah, I’m up on a ladder right now! You had to call me while I was up here! It’s dangerous!”

Me: “I understand, sir, but you could have called us back when you weren’t on the ladder!” *click*

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