Getting No Signal From Brains And Phones
Caller: “I’ve had nothing but trouble with this phone recently.”
Me: “What problems have you been having?”
Caller: “No matter what I do, I can’t get a signal. I had to ring customer services!
Me: “Did you call them off that phone?”
Caller: “Yes.”
Me: “And is that the phone I am speaking to you on?”
Caller: “Yes. And they said I should try switching it off taking the sim card out, putting it back in, and turning it back on and that would help re-set it.”
Me: “Did that work?”
Caller: “I don’t know, they hung up on me while I was trying.”
Me: “While you were switching your phone off?”
Caller: “Yes.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
