Getting A Lot Of Mileage Out Of That One Question
(I sell used auto parts online and I have a large selection of instrument clusters [the gauges behind the steering wheel]. I can’t get a mileage reading off newer model clusters because they are digital. Some customers don’t care. Some don’t want to buy without the mileage. And some, like this guy, doesn’t understand that we don’t know. This whole conversation takes place over the phone.)
Me: “Hello.”
Customer: “Yes, I see you have on your site an instrument cluster for [Car].”
Me: “Sure, how can I help you?”
Customer: “I’d like to know the mileage on that.”
Me: “I’m sorry; if the mileage isn’t listed, then we don’t know it unfortunately.”
Customer: “So, you don’t have the mileage off that?”
Me: “Is it listed there?”
Customer: “It says ‘mileage unknown.’”
Me: “Then, I’m sorry; we don’t know it.”
Customer: “Well, can you get it and call me back?”
Me: “We can’t get a reading on the digital clusters; we don’t have anywhere to connect them to get a mileage reading.”
Customer: “So, you don’t know the mileage on it.”
Me: “No, I’m sorry.”
Customer: “Well, I really need one with [amount of miles].”
Me: “We don’t know the mileage on this one unfortunately.”
Customer: “Well, do you have another one with [amount of miles]?”
Me: “I’m sorry; we can’t get the mileage off any of them as they’re digital.”
Customer: “So, you can’t get the mileage off this one and call me back later?”
Me: “No, we can’t know it.”
Customer: *long pause* “I really need to know the mileage before I buy this cluster.”
Me: “I’m sorry.”
Customer: “Well, all right then.” *click*
Me: *rubs eyes*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
