Getting The Last (Name) Word
(My last name is also a first name. We’ll pretend it’s Jane McKenzie.)
Me: “I’m here to pick up my new glasses.”
Assistant: “Okay, what’s the last name?”
Me: “McKenzie.”
Assistant: *rolls eyes with exasperated sigh* “I said, I need your last name. So, that’s McKenzie what?”
Me: *sighs* “Yes, and I heard you. My last name is McKenzie. My first name is Jane.”
Assistant: “Your last name is a woman’s first name.”
Me: “My maiden name was always getting mangled in spelling and pronunciation, so I was happy to change it to a last name that was much easier to spell and pronounce when I got married.”
Assistant: “You should change it again.”
Me: “No, I don’t think so.” *rubs temples* “Are my glasses ready or not?”
Assistant: *with heavy emphasis on my last name* “Yes, Mrs. McKenzie, they are ready.”
(After I got my glasses, I made sure to complain to the optometrist about his assistant’s behavior and insistence that I change my last name, and have never gone back to that clinic.)
Question of the Week
Have you ever served a bad customer who got what they deserved?