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Getting It All Twisted

, , , , | Right | May 9, 2019

(When I am 15 years old, I work at a frozen yogurt store. One day, a lady with two young kids comes to order ice cream.)

Lady: “Can I get two twists with sprinkles in the ice cream?”

(I always make sure to clarify so I won’t mess up too many orders.)

Me: “I’m so sorry, but we can’t put sprinkles inside of the ice cream.”

Lady: “No, no, I mean like in the blizzards.”

Me: *wondering how it will look like a twist if it’s blended together* “Oh, okay, my apologies. Just to be absolutely sure, so I don’t mess up your order, you are okay with the twist not being visible?”

Lady: “Yes, just give me my ice cream already. Do you need to clarify that I want to pay for my ice cream?”

Me: *biting my tongue* “No, I’m so sorry. It’ll be [amount].”

(Some time passes while I make the blizzards and give them to the lady.)

Me: “Here’s your ice cream. Have a nice day!”

Lady: “Finally! That took you so long. Next time, I expect someone older to handle my order.”

Me: “Hopefully, we can make that happen.”

(It starts to get busy because it’s about seven o’clock at night. I’m rushing to take orders and make them when the lady comes up to the window and starts banging on it so loud I can’t even hear myself walking on the tile.)

Me: “How can I help you, ma’am?”

Lady: “My kids’ ice cream does not look like a twist.”

(She shows me each container, each of which has about half the ice cream left.)

Me: “I’m so sorry, but I can’t return ice cream that has been eaten that much.”

Lady: “What do you mean?! My kids have barely eaten anything! I demand a refund!”

Me: *wanting to diffuse the situation* “Ma’am, I am unable to give you a refund, but perhaps I could make you an ice cream that reaches your expectations.” *smiling*

(The lady begins to shove the food into the window to give it back to me, but I repeatedly tell her that I can make her something else and that I can’t take the ice cream back in, due to food contamination rules. She eventually throws the cups in the parlor. I’m visibly shaking because I have to close down the shop for a while to clean up the mess. The lady keeps on yelling at me about how I’m such an unqualified worker and might as well be fired, until a different customer comes up.)

Customer: “Ma’am! You cannot throw ice cream into the store! She told you that several times, and not only that, but I was behind you in line when she took your order. She made sure to clarify with you to make sure she got your order right and you dismissed her with annoyance.”

Lady: “But—“

Customer: “No, I have been here several times and I have a severe peanut allergy. Before she makes my ice cream she wipes down the machines, and she washes her hands before and after touching anything for my order. She is very qualified and you need to leave.”

(She leaves, and while I am cleaning up, the man knocks on the window.)

Me: “Thank you so much for that.”

Customer: “No biggie. Thank you for being so calm-headed in that situation; I sure wouldn’t have been.”

(We had a short conversation and he ended up giving me a $20 tip. The next day, the lady came back and turned around immediately with a shocked face once she saw me. I couldn’t stop laughing for the rest of the day.)

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