Getting It All In Español, Part 3
(I work for a popular clothing retailer, and we have an ongoing issue of persons reselling our merchandise after purchasing.)
Customer: “I would like to return these items. Here is my receipt.”
(After examining the receipt and items, I notice that there are different prices written on the back of the tags.)
Me: “I can’t return these items. They have been resold.”
Customer: “That’s impossible. I bought them for my family, and I demand a refund.”
Me: “I can’t return any of them; they have alternate prices on the back.”
(Her husband walks in and they begin to converse in Spanish. I am fluent.)
Customer: *in Spanish* “This a**-hole won’t do the return. I guess we will take them back to the shop.”
Me: *in Spanish* “So sorry I can’t do the return. Anything else I can do for you?”
(They left in a hurry, but I got a call from another store in another town asking about the same couple. Needless to say, they didn’t get what they wanted there either.)