Getting Heated About Not Getting Heated  

, , , | Right | August 23, 2019

(I work at a popular coffee stand in a wealthy area mall. This morning our oven decided to break, not allowing us to warm up any pastries.)

Customer: “I need a croissant warmed up.”

Me: “I’m so sorry, but our oven is broken. Would you still like the croissant?”

Customer: *exhales loudly* “I’m in a hurry and you’re going to let me starve?!”

Me: “Um, no. I can still sell you the croissant; it just won’t be warmed up.” 


Me: “Okay. Well, there’s another coffee shop right on the other side of the food court here. Or there are all these other restaurants that sell warm food…” 

Customer: “No! I don’t have time for that. What are you going to do for me?”

Me: “I’m sorry, but there really isn’t anything I can do. I wish our oven was working.”

Customer: “Give me your name and manager’s number! I can’t believe you’re making me starve!”

(The entire conversation took about ten minutes — plenty of time to grab something else to eat from a different restaurant.)

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