Getting Extra Defensive About It

, , | Right | November 6, 2018

(This customer calls in a lot with these kind of calls.)

Me: “Hello. Welcome to [Company] technical. My name is [My Name]; how can I help?”

Customer: “Where’s my laptop?”

(This is in for repair and has only been away two days.)

Me: *took his details* “It says that it is still in repair and is well along the process; currently they are trying to recover all the data for you.”

Customer: “But I need it.”

Me: “I understand that, but I can’t get it done faster.”

Customer: “I work for the Ministry of Defense, and there are military secrets on that laptop.”

Me: *knowing this guy is trying to pull my leg* “I’m afraid that doesn’t change the fact I cannot get it back.”

Customer: “NO. YOU DON’T UNDERSTAND. I WANT MY LAPTOP WITH GOVERNMENT INFORMATION AND SECRETS FROM THE MILITARY BACK.”

Me: “Well, surely the Ministry of Defense wouldn’t come to us for a laptop repair.” *click*

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