Getting Board Of This Complaint

, , , | Right | August 27, 2019

(I am 17 years old and I work as a carhop at a popular fast food chain. It is currently an insanely busy night and I am the only carhop working. We have been having technical problems and some of our boards go down upon occasion. I’m doing my best to take care of all the customers and suddenly a woman gestures me over to her vehicle. I run up.)

Me: “Hello, ma’am. I’m [My Name]. What can I help you with today?”

Customer:  “I tried placing my order but this d*** sign isn’t working!”

Me: “Oh, I’m so sorry, ma’am; some of our signs glitch out occasionally. I’m sorry for the inconvenience; however, the sign next to you is open and I’d be happy to run over and check it for you to make sure that it’s working. Or, if you’d prefer, we do also have a drive-thru right over there.”

(I gesture to the drive-thru, just trying to offer her every option. The women huffs and puffs visibly, making pointed aggravated noises at me.) 

Customer: “Ugh! Well, I wanted to sit here and enjoy my meal!” 

Me: “Well, ma’am, once again, I’m very sorry, but you can still sit down. I’d be happy to check the sign over there and make sure it’s operational for you.”

(I offer once again, due to the fact that she ignored it.)

Customer: *once again begins making aggravated breathing noises* “Fine! Yeah, go check. But you need to put a f****** sign up next time.”

Me: “Yes, ma’am. Once again, very sorry. I’ll be right back!”

(Note that this is the first issue we have had with this sign all day, so we didn’t know to put up a sign; however, I just let her feel like she’s validated. I run over to the sign and test it to see if it’s operational. It appears to be, so I sprint back to the woman.)

Me: “All right, ma’am, thank you for your patience! The sign seems operational; if there’s anything else you’d like or need just yell at me and I’ll be right back to you. I hope you have a great evening.” 

(The women rolls her eyes at me and moves to the next spot over. Later in the evening as I continue to work, I notice she’s in yet another spot, and as I run by she flips me off. Only moments later, I approach her vehicle with her meal.)

Me: “Hello, ma’am, how’s your evening going?”

Customer: “Horrible, you dumb b****! That sign you sent me to didn’t even work!” 

(I later find out that the sign did work, but the customer got impatient waiting five seconds for someone to come on the board and drove angrily to a new one.)

Me: *legitimately apologetic* “I’m so sorry, ma’am. I thought it was working when I checked it. But I do have your food now. You ordered [order], correct?”

Customer: *still huffing and sighing at me* “Glad you f****** got something right.”

(I am appalled by her behavior, but I try to stay professional and understanding due to the fact that I did make a mistake.)

Me: “I’m sorry, ma’am. Once again, I am very sorry. Is there anything else you’d like me to grab for you today. Ketchup? Napkins?”

Customer: *checking food and looks up angrily* “You got my order wrong. I wanted a number one! I didn’t f****** want cheese on it.”

(A number one is a CHEESEburger.)

Me: “Oh, wow, ma’am. I apologize; I didn’t take your order. You did specify that you did not want cheese, right?”

Customer: “No! Are you a f****** idiot? I said number one! Why would I have to say with no cheese?” 

Me: “Well, ma’am, it’s a cheeseburger, so unless you specify, we assume you want cheese on it. Sorry, would you like me to replace it for you?”

Customer: *more dramatic breathing* “Ugh, you people really are putting me through h*** tonight, aren’t you? Fine, but hurry the f*** up, you dumb b****.” 

(I ignored her vulgarity and hurried to fix her meal. Eventually, I did bring out her order and offer her coupons for her “patience.” She was extremely ungrateful and rude despite my best efforts, and I can honestly say she was the worst customer I’ve ever had the displeasure of waiting on.)

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