Getting Bitter About It

(We have two kinds of iced tea, sweet and unsweet, and we also have two different artificial sweeteners. Many people want these sweeteners if they get unsweet tea. The customer pulls up to the window I’m working during one of our busiest times.)

Customer: “Hi, I just came from [Other Location] and I got an unsweet tea. I was wondering if I could have some sweeteners.”

Me: “Sure, let me go get some.”

(I run and get a couple packets of each sweetener to see which one the woman wants, and she shakes her head as soon as she sees them.)

Customer: *starting to get angry* “You don’t have [Other Brand of sweetener]?”

Me: “I’m sorry, no, but I can—”

Customer: “Guess I’ll have to do without it. Thanks for nothing, b****!”

(The woman speeds out of the drive-thru, nearly hitting someone on her way out.)

Customer #2: *having heard the better part of the exchange* “Good thing I don’t need [Other Brand of sweetener], but she needs some for her attitude.”