Getting An Education Is On His Bucket List
(I work at a customer service center for a website that sells books, DVDs, toys, etc. — a digital warehouse. A customer calls about a return.)
Caller: “I was hoping I could return these books; they were intended for his study.”
Me: “Sure, let’s see what we can do. What is the order number?”
Caller: *gives number* “I really hope we can return them, seeing as he kicked the bucket.” *uses a Dutch equivalent of this term*
Me: “Oh, no, I’m so sorry to hear that! Of course you can return them! I’m so sorry!”
(The books are within requirements anyway, so a return would always be possible.)
Caller: “Really? How nice of you. How do I return them?”
Me: *gives instructions* “Again, I’m so sorry.”
Caller: “It’s fine; he already looked for a new field.”
Me: “New study?”
Caller: “Yes.”
Me: “Your son is okay?”
Caller: “Yes, why did you think he wasn’t?”
Me: “You said he kicked the bucket!”
Caller: “Yes?”
Me: “That means he died!”
Caller: “No, no, no…. He didn’t die! Kicking the bucket means he gave up!”
(We had a good laugh about it and I was relieved her son was fine. In case you wondered, the proverb she used was, “De pijp aan Maarten geven,” meaning, “Giving a pipe to Saint Peter.” It can mean, “to give up,” but it’s quite often used for someone who passed away.)
Question of the Week
Have you ever served a bad customer who got what they deserved?