Getting Ahead Of This Slip
(For work experience, I spend a week as a barista at a small cafe. About three days in, this happens:)
Regular Customer: “Hey! Who’s this, then?” *referring to me*
Supervisor: “This is [My Name]! He’s with us for the week. I’ll leave you to it. Trust me; he makes great coffee.”
(I try not to gush, and ask the customer — a fairly burly man — what he’d like.)
Regular Customer: “I’ll have a single shot of espresso.”
Me: “Just a single shot? You’re the first to order that, actually.”
Regular Customer: “Well, I’m actually Italian! Most of my family just has espresso shots, sometimes double. Not a fan of the milk ones.”
(I carry on making the espresso shot, easily the simplest task I’ve had all week. The crema — also called the head; the brown layer on top of the coffee — is absolutely perfect, and I hand it to the customer.)
Regular Customer: “Wow, you do great head!”
Me: “…”
Regular Customer: “…”
Me: “…”
Regular Customer: “You, er, know what I mean.”
Question of the Week
Tell us about a customer who got caught in a lie!