Getting A Piece Meal By Piecemeal, Part 2
I work at a burger chain. An elderly customer walks up.
Customer: “I’d like the ten-piece chicken.”
Me: “Oh, the ten-piece chicken nuggets?”
Customer: “No, I want the ten-piece chicken.”
Me: “That’s… pretty much the ten-piece chicken nuggets, sir. Or did you want the chicken fries?”
Customer: “No! I don’t want that tiny stuff; I want your chicken!”
I am assuming he’s confused the number of a combo with pieces somehow.
Me: “Were you looking for one of our chicken sandwiches, then?”
I start listing off those sandwiches.
Customer: “No! I want chicken! The… the thighs and the breast and whatnot!”
Me: “We don’t serve that here, sir.”
Customer: “Ridiculous. What kind of [Chicken Chain] doesn’t sell chicken?!”
Me: *Pauses* “This isn’t [Chicken Chain], sir; it’s [Burger Chain].”
The customer looks around for a few seconds and then leaves. About three minutes later, he shows up again.
Customer: “Do you know where [Chicken Chain] is?”
Me: “No, I don’t, sorry.”
He leaves again. Afterward, he comes in a couple of times a week, usually just ordering a burger or something. Nothing much happens until about a month after our exchange, at which point:
Customer: “Can I get some chicken?”
Me: “Sure, what kind?”
I list off the chicken sandwiches.
Customer: “No, I just want the chicken. Like the chicken thighs?”
Me: *Pauses* “Sir, this is [Burger Chain]; we don’t do just chicken.”
The customer looked around again before placing his regular order. Hopefully, he has someone to keep an eye on him.
Related:
Getting A Piece Meal By Piecemeal
Question of the Week
Have you ever served a bad customer who got what they deserved?
