You Get It’s For Security But You Really Don’t

, , , , | Right | June 12, 2017

(A customer is buying $100 in gift cards to a couple different stores and restaurants. It is company policy that a manager must verify any credit card used to purchase gift cards with photo ID.)

Me: “That will be $100.00. And how are you paying today?”

Customer: “Credit card.”

Me: “All right, I just need my supervisor to verify the transaction.” *calls supervisor over*

(My supervisor verifies her card with ID and the customer pays silently. After the payment goes through, the customer speaks up.)

Customer: “Why do you have to check my ID?! I mean, what if it was really busy? They trust you with cash so why don’t you just do the sale? This is so inconvenient.”

Me: “I apologize, but it is company policy that  a supervisor must verify your credit card with ID to prevent credit card theft. We’ve had stolen credit cards used here in the past.”

Customer: “I get that it’s for security, but, like, this is so inconvenient!” *storms off*

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