About To Get A Cash-Back Attack

, , , | Right | September 19, 2017

(I’m running the self-checkout service. Keep in mind that payment type is selected by the customer and not by me.)

Customer: “It didn’t let me get cash back! It just skipped right by it!”

Me: “I’m sorry, ma’am. You must have accidentally chosen credit. If you need cash back, you can get something small like a pack of gum and run your card again. Would you sign here please?”

Customer: “No! I don’t have a credit card!”

Me: “I still need you to sign here please.”

Customer: “I don’t have a credit card! Why do I have to sign?”

Me: “The system requires that I get your signature.”

Customer: “But I don’t have a credit card! Is it going to charge me twice?”

Me: “No, ma’am, it won’t. Please sign here.”

(She finally signs and I think it’s over, but after she places her bags into her cart, she turns back to me.)

Customer: “I don’t have a credit card! That is not customer service! That is not customer service! I should never have come here! That is not customer service!”

(She stormed away, but had to turn around because her car was in the other direction. I’m still not sure how her mistake had anything to do with my customer service.)

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