Generously Accepted Your Solution

, , , , , , , | Right | May 2, 2019

I worked as a cashier in a “fast casual” restaurant a while ago, so I don’t remember the dialogue for this incident, which is unfortunate. Every so often, I’ll get customers who are friends and doing their utmost to pay for the other’s meal. Usually, this resolves with one of them insisting more than the other — or getting their form of payment faster — and the other one backing down. Not this time!

Two women had come up to my line, joking with each other and with me. When I told them the total, they started arguing about who was going to pay, racing to get to their wallets first. They good-naturedly took out their credit cards and waved them at me and tried to get me to pick. Laughing but also a bit scared to pick a favorite, I took both credit cards, put them behind my back, switched them around a bit, and asked my general manager to pick a hand, any hand. The winner cheered as I swiped her card, while the loser dejectedly took hers back. I had never seen anyone be that exuberantly generous, and it put me in a good mood for the rest of the day. Good thing I had learned some basic conflict management skills!

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