Genderalising The Cause

, , , , | Right | June 28, 2017

(I work at a store where customers purchase their items and wait for them to be brought out. It is a hectic day with several staff being absent suffering with gastroenteritis, so we are a bit behind. The store is pretty packed in comparison to usual and the average wait time for collection is 20 minutes. A woman has used the self checkout and walked straight to the counter. My coworker checks her receipt.)

Coworker: “Oh, you’ve just paid. Sorry, but there is a 20 minute wait.”

Customer: “No. I will be collecting my hair dryer now.”

Coworker: “But you’ve just paid. Your order is 83, we’re just on 66.”

Customer: “I’m not waiting. Get my hair dryer NOW!”

Coworker: “I’m sorry, but there’s nothing I can do. You will have to wait, just like everyone else.”

Customer: “How dare you! This is discrimination. Just because I’m a trans woman doesn’t mean I have to be subjected to this kind of harassment.”

Coworker: “What?”

Customer: “Forcing me to wait behind all these cisgendered people, like a SECOND CLASS CITIZEN! Where is your manager? You deserve to be fired!”

Me: “What is the problem?”

(An elderly woman comes into the store at this point.)

Customer: “WHERE’S MY HAIR DRYER! WHY DOES A TRANS WOMAN HAVE TO BE TREATED LIKE THIS IN THE 21ST CENTURY!”

Me: “Madam, do you think anyone in our warehouse knows that you are transgender?”

Customer: “What?!”

Me: “Or the self checkout machine you used to order?”

Customer: *silent*

Me: “Or any of us for that matter before you started mouthing off?”

Customer: “I am a trans woman, and this is discrimination!”

Me: “No, the only person who is making gender an issue in this store is you, and if you do not calm down I will have you wait outside and my coworker here will bring your purchase out to you.”

(The woman opens her mouth to speak when the elderly woman comes up and slaps her on the back of the head. The woman turns around and jumps.)

Customer: “Granny!”

Elderly Woman: “Again? You miserable, ungrateful child. We aren’t paying for your change just so you can be a c***!”

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