Gelato-No-No

, , , , , , | Right | December 14, 2018

(I’m a cashier at my store’s café section, which includes a ten-item-or-less register near the gelato case, coffee bar, and hot food heating tables. A woman comes up.)

Customer: “I want ice cream!”

Me: “Well, we have gelato there…”

Customer: “I don’t want gelato; I want ice cream!”

Me: “Well, we have ice cream in our freezer section?”

Customer: “I want it prepared for me in a dish!”

Me: “You could get a spoon; people buy containers of it and eat them in here all the time.”

Customer: “I want ice cream, now!”

Me: “Ma’am, the closest thing we have to that is gelato, which is like ice cream.”

Customer: “See? Was that so hard?”

(She goes to the gelato counter. My supervisor is now on the next register, counting the change inside. She gives me a look that says, “What the heck?”)

Customer: *irate still* “You lied to me! You said you had ice cream, and she told me you didn’t!” *pointing to the girl behind the counter* “How dare you?!”

Supervisor: “Ma’am, she didn’t tell you we have ice cream in our gelato case. That’s what you wanted to hear. Now, either buy some of the ice cream we do have or leave.”

Customer: “You just lost a customer! I knew I shouldn’t have come in here! I knew you’d hire stupid people who can’t afford college!”

Supervisor: “If you’ve never bought anything from us, you’re not really a customer, yet. I’m not giving you that chance, though. Please leave the store.”

(With a huff, she walks away.)

Supervisor: “So, what just happened?”

Me: “I don’t even know anymore.”

Supervisor: “So, break time?”

Me: “Definitely.”

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