Geez, I Wonder How It Broke

| Right | April 26, 2008

(Man walks up to repair counter and puts computer on the counter.)

Man: “I need to get this fixed.”

Me: “Okay, if you can just start by filling out these forms, I’ll plug in the unit in and see what’s up.”

Man: “It just doesn’t turn on at all anymore.”

(At this point I can’t help but notice the bay of connectors on the system appears to have been KICKED in. My co-worker notices this and silently laughs.)

Me: “Sir, I’m afraid that the system is physically damaged, and our warranties don’t cover this. I can price up a non-warranty repair if you like, but it’s likely to be pricey because the logic board appears to have been, er, cracked.”

Man: “WHAT?! What in the **** are you talking about?”

Me: “As you can see there is a large dent in the back of the unit, and it has damaged the logic board.”

Man: “Well I didn’t ****ing do that, it must’ve happened in the ****ing car! I had to stop hard and it slid off the ****ing seat.”

Co-worker: “Actually, sir, it seems as if it was damaged by impact, such as a boot, or a hammer. Regardless, even if that were the case and it did happen in the car, it’s still non-covered physical damage.”

Man: “That’s ****ing bull****! It didn’t work before that happened in the ****ing car like I’m telling you it did, so you need to fix it!”

Me: “I’m afraid that any type of physical damage voids your warranty.”

Man: “So what the **** are you telling me?!”

Co-worker: “Well, we could fix it, but it’s likely more cost-effective to buy a new system.”

(The man, showing clear anger-management issues (which we assume is what happened), shoves the computer over causing it to slam down and the side to break.)


Co-worker: “Well, sir, as we said, physical damage isn’t covered by the warranty…and now we have the cause of physical damage on the camera too.”

Man: “Oh **** this **** and **** all of you.”

(Man picks up computer and walks over to the customer service counter, slamming it down on that counter, causing more damage. He demands to speak to a manager, who told him the same thing we did.)

Man, suddenly shouting: “**** this ****ing place to ****ing hell. I’m gonna ****ing sue the **** outta y’all!”

(The man storms out, leaving his computer at the counter.)

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