Gave Them A Rude Awakening

| Right | February 24, 2015

(I work in the parts department of a tractor dealership. The wife of a local greenhouse owner (who I am unaware has a reputation as a real b****) comes in to pick up some small parts that are in will-call. The transaction goes smoothly; the parts are already pulled and on the shelf waiting for her. I give her the parts, she pays, and leaves. On Monday morning, the lady calls on the phone and demands to talk to the owner.)

Owner: “Good morning! How can I help you?”

Customer: “I want to complain about how I was treated when I came in on Saturday to get my parts! [My Name] was rude to me!”

(The owner knows I had worked the previous Saturday, and I have a reputation for being courteous and polite. He puts the customer on hold, and calls me into his office to ask me about the encounter. I describe the smooth transaction that had occurred. He asks me to wait and went back to the call.)

Owner: “[My Name] was rude to you? I have trouble believing that.”

Customer: “Yes, he was discourteous and rude.”

Owner: “I’ll tell you what, Mrs. [Customer]. There are two other dealers in town that you can buy your parts from in the future. Frankly, the $300 in parts we sell you yearly isn’t worth all the grief you give me. In the future, please take your business elsewhere.” *hangs up, turns to me and says* “That’s how we deal with that.”

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