Game, Set, And Price Match!

, , , , , | Working | March 25, 2019

(Where I work, employees get a 15% discount when we enter our employee IDs. We also just started price matching local competitors’ ads and certain online retailers. We cannot, however, price match and use our discount in the same transaction. I am in the store on my day off when I see a product on our shelf for $20. I look it up online and see that one of the retailers we match with is having a sale where the same item is only $7. I pick up two of these items and go to the register.)

Cashier: “[My Name], are you working today?”

Me: “No, it’s my day off. I’m just getting these two things, but I’m price matching them.”

Cashier: “You can’t do that.”

Me: “Oh, no, it’s okay. I just can’t use my discount, which is fine because I’m saving way more this way.”

Cashier: “No. You can’t.”

Me: “Yes. I can.”

Cashier: “Look. I’m not going to argue with you about this. You can’t price match. The end.”

Me: “Get [Manager].”

Cashier: “No. Just because customers complain and get what they want doesn’t mean you can.”

Me: “Get [Manager] now or I’ll find her myself.”

Cashier: “Fine.” *voids transaction* “Bye.”

(I walk off, fuming, and find the manager. I explain what happened and she follows me back to the register. When the cashier sees us approaching, she rolls her eyes.)

Cashier: “[My Name] is trying to double dip!”

Manager: “She’s not trying to double dip. She’s price matching without her discount.”

Cashier: “But that’s not allowed!”

Manager: “Yes, it is. How… You know what? I’ll do it myself.”

Cashier: “You can’t price match for associates!”

Me: “You can’t price match and use your associate discount. One or the other is fine.”

Cashier: “No!”

Manager: “[Cashier], go to the office.”

Cashier: “THIS IS BULLS***!” *storms off*

Manager: *calls for another cashier over the radio* “I’m sorry, [My Name]. I don’t know how many times we’ve told her it’s fine.”

Me: “It’s not your fault. I’ve told her several times myself.”

Manager: “I’d like to say she’s trying to save the store from losing too much money, but I think she’s just…” *shrugs*

Me: *to myself* “Stupid.”

Manager: *laughs* “Your words, not mine. And don’t say that on the clock.”

(I did get to price match my purchase and the manager talked to the cashier. I don’t know if she actually understood or not but after all that, the price matching policy was printed and posted at every register.)

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