Game Over
(It’s the day after the NHL trade deadline, and I get a phone call from a listener.)
Caller: “Yeah, I want to know why you didn’t have any coverage yesterday on the trades done by [Local NHL Team].”
Me: “Well, that’s a question for our news department. Let me transfer your call.”
(I tell our news reporter about the call. Since the reporter loves pawning off complaints on me, I decided to leave the door open a crack and finally see how our reporter deals with complaints.)
Reporter: “Hello… Yes… Well, we don’t broadcast [NHL Team]’s games anymore, so covering them just gives free advertising to our competition.”
Caller: *muffled yelling*
Reporter: “Well, we have a very small news department, and no one dedicated to the sports beat, so there was no one available to do live updates yesterday afternoon.”
Caller: *more muffled yelling*
Reporter: “IT’S BECAUSE [Local NHL Team] SUCKS! GO [Rival Team]!”
(And at that, he slammed the phone down.)
Question of the Week
Have you ever served a bad customer who got what they deserved?