Fully Disclosed
I work in a medical billing call center. A paranoid patient calls to ask about their bill.
Caller: “I’m holding my bill, and I need to know about [items]!”
Me: “Okay. On the bill you’re holding, what’s the account number in the top right corner?”
There is an extended pause.
Caller: “…How do you know it’s in my hand?”
Me: “Um… You just told me that you have it.”
Caller: “Well, I don’t know what kind of technology you have. You might see me through the phone!”
Me: “I promise you this is just a regular phone call.”
Caller: “Well thank God because I’m naked.”
Me: “…”
Caller: “Hello?! Are you there!”
Me: “Uh… yes. What’s the account number in the top right corner?”
The call proceeded mostly normally after that, although they kept reminding me that they were naked and I better not be lying about not being able to see them…
