Fuel For (Lack Of) Thought
Me: “How can I help you?”
Customer: “My son told me that to get broadband I’d have to pay more money, but I told him that there was this thing from the phone company you put on the telephone cord that gave you broadband.”
Me: “You mean a noise canceler, sir? That is only for DSL lines through the phone company, not through us.”
Customer: “Diesel… Yeah, that’s what I want! So, can you hook me up with diesel broadband?”
Me: “Sir, I’m sorry we don’t offer D-S-L Lines. You have to call your phone company and have them installed.”
Customer: “Do you have unleaded lines?”
Me: “Sir, it’s DSL. Not diesel as in the fuel.”
Customer: “You’re not a very good company, then. You’re saying I can’t get diesel from you, but then telling me I can’t get unleaded, either.”
Me: “Sir, if you just call your phone company, I am sure they can help you.”
Customer: “Oh, okay, then.”
(The customer starts mashing numbers on the keypad without hanging up. I stay on the line.)
Me: “Sir?”
Customer: “I just talked to [My Company] and they said you have diesel lines.”
Me: “Sir you never hung up the phone. This is still [My Name] from [My Company].”
Customer: “Holy s***! You work for both places?”
This story is part of our Customers Caught Lying roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
