Frozen: The Sequel

, , , , , , | Working | November 26, 2019

(I work in a supermarket and whilst I know situations happen that can affect stock badly — i.e. broken fridges, dodgy ovens on the hot counters, etc. — I know not to have conversations about it in front of customers. I’m at a different supermarket run by a different company, as they sell a particular product I want. I’m waiting for a supervisor to check on the stock level of the product and I’m stood by the customer service desk and cigarette kiosk. The two colleagues seem pretty oblivious to my presence, despite saying hello to me minutes earlier.)

Colleague #1: *to kiosk colleague* “So, did you hear about the freezer thing?”

Colleague #2: “No?”

Colleague #1: “Well, the freezer on the shop floor that has the chicken in it broke. All the chicken thawed overnight. The next morning, they got it fixed quite quickly. And apparently, they just decided to put all of the previously thawed chicken back in the freezer to sell.”

Colleague #2: “Ew. Why?!”

Colleague #1: “Not sure. I hope our customers like salmonella!”

(At this point, I had been informed by the supervisor that the product I wanted was out of stock. The next day, after I enquired through their website for a stock update on the product I wanted, a survey popped up about my experience and I was honest about what I’d overheard. A manager ended up emailing me about the two colleagues’ conversation, apologising for what I had overheard. I made a mental note to never buy frozen items from that particular supermarket!)

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