Frozen In A Repetitive Cycle
(I work in the meat department, and we regularly cut prepackaged meats for customers. An elderly lady walks up and sets something on the counter.)
Me: “What can I do for you, ma’am?”
Customer: “I need these cut in half!”
(She then gestures at what she set on the counter: frozen Cornish game hens.)
Me: “I can thaw those out and cut them in half for you, but it will take a bit of time.”
Customer: “No! I want them cut in half while they’re frozen! I don’t want them thawed!”
(Normally I could do such a thing, and have cut frozen chickens and turkeys in half with a bandsaw. The Cornish game hens, however, are far too small to safely cut with the bandsaw.)
Me: “I’m sorry, ma’am, but the game hens are too small—”
Customer: “Quit being so negative! Just cut them in half!”
Me: “I’m sorry, but I can’t. They’re frozen—”
Customer: “So use that big saw! I know you cut frozen meat here!” *gestures at the bandsaw*
Me: “Yes, frozen things that are big enough to safely cut. These hens are too s—”
Customer: “Quit being so negative! Just cut the chickens in half!”
Me: “The hens are too small—”
Customer: “Just cut them!”
Me: “I am not cutting my fingers off over a game hen! They’re too small to put on the bandsaw! I can either thaw them and cut them, or you’ll have to take them home whole.”
(The customer took them whole, still grumbling that I was being “negative” and should just cut the hens despite the very serious risk of also cutting my fingers off. A few days later I was told by a manager that she attempted to complain that I wouldn’t help her and had a bad attitude – but he sided with me not cutting my fingers off!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.