Frosty Customer Service

I work at a Dairy Queen. One wintry day, it is roughly -30°C (about -22°F) and the wind is absolutely howling; it’s the kind of weather that makes you regret having skin. But it’s not snowing, which means driving is quite safe, which means the city is as busy as ever – as much as many of us would rather stay home than even walk between a warm car and a warm building. As such, we’re getting quite a few customers.

Or, rather, we should be. 

I have one customer eating in; the rest are going through the drive-thru. They’re also LEAVING, without placing any orders, and because of the layout of this location, I am fully aware of the cause – my coworker, who is manning the drive-thru window. I try and stop it from happening, and am constantly insulted in return. It’s not long before the manager comes out of his office, looking equal parts upset and confused.

Manager: “Okay, what is going on? I keep seeing customers come up to the drive-thru and then speeding through so fast it’s a miracle they’re not crashing in this wind. Why isn’t anyone placing any orders?”

Me: “Because every time a customer comes here, to a business best-known for selling ice cream, and places an order that contains ice cream, this jacka**, who works for a business best-known for selling ice cream, insults them for ordering ice cream, and tells them to order something other than ice cream.”

Manager: “What the h***?! [Coworker], is this true?”

Coworker: “It’s f****** minus thirty! What sort of dumb s*** eats ice cream in the middle of winter?”

Manager: “People who like ice cream! Are you seriously telling me you are mistreating our customers and refusing to take people’s orders because you wouldn’t order the same thing?”

Coworker: “I’m not taking those orders because they’re f****** stupid!”

A brief shouting match ensued; [Manager] ended up firing [Coworker] on the spot and taking over the drive-thru for himself.