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From The Makers Of Jenga: Cabinets

, , , | Working | September 10, 2021

I go to a thrift store that is connected to a church. There’s a big sign that says, “No refunds,” which I understand and accept, so I go inside. I find a lovely little cabinet, check everything, and buy it.

However, when I get outside and put it down — well inside ten meters of the store — it simply falls apart. In the literal sense of the word. Imagine one of those slapstick scenes — that literal. 

I go back inside the store, with all the pieces. 

Me: “Eh… it fell apart.”

Employee: “Excuse me?”

Me: “I put it down and, well… this.”

Employee: “But you just bought it. Like… five minutes ago.”

A man I don’t know chimes in.

Man: “I saw it happening. She only put it down.”

Me: “I know the store says, ‘No refunds,’ but eh, I’m… kind of upset about this.”

Employee: “Of course! Let me get the owner for this.”

The employee calls for the owner and the owner comes. The woman looks at me. 

Owner: “So, you want to donate something?”

Me: “No, I just bought this cabinet and it just fell apart.”

Owner: “I’m sorry to hear that, but the store policy is—”

Employee: “No, no, she just bought it! Not even five minutes ago!”

Man: “I saw it happening. This lady did nothing unusual.”

Owner: “Huh? She went home or…?”

Me: “No, I only went outside and put the cabinet down.”

Man: “She hadn’t even passed the lamp post over there!”

Owner: “But I checked this cabinet myself! It was fine! It is sturdy!”

Me: “I’m sorry, but it just fell apart.”

Owner: *To the employee* “How much did she pay?”

Employee: “[Small amount].”

Owner: “Did you see it happening?”

Employee: “No, I did not. I’m sorry.”

There are no cameras in or outside this store.

Man: *Getting louder* “But I did! I am a witness!”

Owner: *Sigh* “Fine, just give her the money back. But you’ll leave the planks here!”

Me: “Fine by me; I wasn’t looking for a [Swedish Furniture Store] project. Thank you so much.”

Owner: “But this is an exception! No refunds!”

Me: “I understand, and again, thank you.”

I was happy that man stood up for me because I have a feeling this owner didn’t actually believe me. This event did give me a somewhat sour aftertaste and I wondered if I should give that store a second chance. However, right before the global health crisis, they suddenly closed.

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