From Combo To Conviction In Ten Seconds

, , , | Right | March 6, 2021

I am a manager at a fast food restaurant and have a very packed lobby and drive-thru. We have two windows: one to pay and one to get your food. At the moment, I am the only person in the front. This leaves me to take orders on both the drive-thru and in the lobby. NOBODY IS USING THE KIOSKS.

I take an order on the headset, everything goes smoothly, and the lady is satisfied. I tell her to pull up, and I continue bagging food, making fries and drinks, and taking orders from walk-ins as well as more in the drive-thru. The lady gets to my window after paying.

Me: “Hello!”

I repeat the full, massive order, worth about $40.

Me: “Is that correct?”

Customer: “Yes. Can I get ketchup?”

Me: “Absolutely. Anything else?”

Customer: “No, thank you.”

Me: “Have a nice day!”

I move on to helping more customers in the lobby. I go back to the window with the next two orders after handing out orders in the lobby, but the lady is still there!

Me: “Can I help you? Was I missing something from your order?”

Customer: “No. I would like to place another order for three combo #2s and two #1s.”

Me: “I’m sorry, but I cannot take your order at this window as I have several other orders behind you and their food is ready. You can pull back around or come inside and we can help you then.”


Me: “I don’t understand.”


Me: “…”

She starts dialing the phone and I can see that she is, indeed, dialing 911! I apologize to the lobby customers for their wait and inform them that I will be just a moment. I return to the window.

Me: “Ma’am, I need you to leave the drive-thru.”

Customer: “I’m on the phone with the police.”

Me: “This is not a police matter and you can be charged for calling with a non-emergency. My customers are suffering because of you. Please leave.”


She zooms out of the drive-thru. The next lady has heard the whole thing.

Next Customer: “Did she just call the police?”

Everyone else was very understanding, and the lady came inside to order the rest of her food.

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