A Friendly Store Doesn’t Mean We’re Friends

, , , , , | Right | June 2, 2018

(I am working in a large department store. We have staff discounts that also cover immediate family’s purchases. We aren’t allowed to serve family members or friends ourselves; the company is really strict about giving discounts. I get called to the counter.)

Coworker: “There’s a lady over there who asked for you; she said she’s a friend.”

(I recognise the lady as someone my sister knows; I barely know or even like her.)

Lady: “Hi, [My Name], I need to buy this stuff. Your sister said you’ll give me a discount.”

Me: “I can’t give you a discount.”

Lady: “Yes, your sister said you would; you can use your staff discount.”

Me: “No, I’m not allow to do that. Staff discounts can only be done by a manager, and only with family. It’s not up to [Sister] to promise that to you.”

Lady: “Well, tell the manager I am your sister.”

(It’s very obvious that we are different nationalities.)

Me: “The manager knows what my sister looks like, and you have just told [Coworker] that we’re friends; I can’t do it.”

(I knew that if I gave in to her that I would never see the end of it, and she and my sister’s other friends would be in constantly demanding discounts.)

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