Fresh Ways To Deal With Problem Customers

(I work at a popular coffee shop. We have a regular who makes sure we make her coffee with a fresh-brewed pot in front of her. One day she comes in while we are brewing a new pot.)

Me: “Hello! Can I get you your usual?”

Regular: *ignores me and states her regular order*

Me: “Okay, that will be [amount].”

Regular: “I want a fresh pot!”

Me: “I know.”

(I make her order with the pot that just got done brewing and give it to her. A few minutes later, I overhear her complaining to my manager, who then tells me to remake it. The lady watches me to make sure I use a fresh pot.)

Regular: “That wasn’t fresh. I know what fresh coffee tastes like, and that’s not it.”

(Fed up with her and my manager’s attitude, I take the oldest pot to remake her coffee. She takes a sip.)

Regular: “Ah! Now that’s fresh coffee!”