Frequently Annoying Questions

(A new card has been implemented for a major transit company. My mother is a customer. When trying to register for a new account, we get locked out. We call customer service, and thirty-something minutes later we end up getting transferred to a supervisor.)

Mom: “Hi. We can’t register our card on your website.”

Me: *cuts in* “The third-party kiosk we bought it at didn’t give us a PIN, but they did ask for a birthday, so we thought that must be the PIN, and we tried three times and now we’re locked out.”

Manager: “Oh, of course. I’ll just unlock your account for you.”

(She did that and we were through in about a minute. I was just about to say thank you and hang up when my mom started asking more questions. She was reading questions off the FAQ page. In order. While looking at the answers. I ended up stealing the phone back after what seemed like an eternity and just saying thank you for their time and goodbye.)