Freedom From Idiots Isn’t Free
(I work customer service for a website that has no fee to use it. It’s completely free.)
Me: “This is [company name]. How can I help you?”
Customer: “Yes, I signed up for your site, but I don’t want to pay for it!”
Me: “Well, sir, our site is completely free to use, so you don’t have to pay for it.”
Customer: “You say that, and then you’ll charge my credit card! The free is just a free trial, right? Then I have to pay! I don’t want you charging my card!”
Me: “Sir, there’s no place to enter your credit card number on our website.”
Customer: “I know! I’m not stupid!”
Me: “Then how would we charge your card if we don’t have the information?”
Customer: “You’ll just do it! I know how things work!”
Me: “Okay, sir. I promise we won’t charge your credit card, which we don’t have, for anything.”
Customer: “Was that so hard? Jesus!” *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.