Free Lager For Free Labor
(I’ve just fixed a customer’s laptop which had an issue outputting to a monitor. I decide not to charge him, as the problem is minor and the fix didn’t take very long.)
Customer: “Thanks a lot for that. I appreciate it. Wait here a sec.”
(The customer leaves the store and I continue serving customers. Half an hour later, he returns.)
Customer: “Here you go, mate. Hope you drink lager!”
(He puts a case of beer down on my counter and begins walking out.)
Me: “Whaa… are you serious? What’s this for?”
Customer: “For fixing my laptop!”
Me: “I… I really appreciate it, but you didn’t need to—”
Customer: “You fixed my problem quickly and with a smile. I’m not the best with technology but you were very patient with me, which is more than I can say about the staff over at [Competitor]. So enjoy that, and I’ll definitely be shopping here again!”
(That guy made my shift!)