Frauds Rush In
(I’m working the self-checkouts at my store when I notice a customer about to walk out the door with unpaid merchandise. I call her out.)
Me: “Miss, there’s a machine over here you can use to pay for those.”
Customer: “But, you see, I’m in a hurry!”
(She realizes she’s making excuses for stealing and glumly walks over to the machine. I watch her closely during the transaction and notice she only scans one of two items.)
Me: “Miss, that product didn’t scan. You’re going to have to try again.”
Customer: “I don’t have time for this. I’m in a rush!”
Me: “Well, you don’t have to buy it.”
Customer: “Oh, thank God!” *picks up products to leave without paying*
Me: “But, then you can’t actually take them.”
Customer: “Fine! I’ll deal with the stupid machine. But you should really be more considerate of people who are in a rush!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.