Framing Your Family

(I’m showing a customer our range of picture frames.)

Customer: “How big is 8″ by 10″?”

(I pick up a frame of that size and hand it to her.)

Customer: “How big is it though?”

Me: “That big.” *pointing at the frame*

Customer: *stares at the frame blankly before moving on* “What about this?”

Me: “It’s 4″ by 5″. It would accommodate a picture that is a quarter the size of the one in your hand.”

Customer: *waving her hands wildly* “That makes no sense!”

Me: “Umm, perhaps if you tell me the size of the picture you want to frame, I can show you what we have?”

Customer: “Don’t you give me a picture?”

Me: “We have some available for purchase.”

(I show her our collection.)

Me: “Is there any that take your fancy?”

Customer: *after looking over the selection* “Do you have any with my grandchildren?”

Me: “…”