Fpelling Is Fimple
(I’m trying to instruct a caller how to visit a website.)
Customer: “It says ‘page cannot be displayed.'”
Me: “Okay, please go to google.com.”
Customer: “Okay, it came up.”
Me: “All right, it looks like we got the address wrong the first time. Let’s try it again.” *I spell out the entire URL*
Customer: “It’s still not working.”
Me: “Okay, could you please spell it back to me?”
Customer: “H-T-T-P-F…”
Me: “I see what happened here. At the beginning, we need to put H-T-T-P-S as in ‘Sierra’.”
Customer: “Okay, H-T-T-P-F…”
Me: “No, not ‘F’ as in Frank, ‘S’ as in Sam. ‘S’ as in sample.”
Customer: “H-T-T-P-F…”
Me: “Sir, no, we need to make sure that it is an S as in Sierra.” ‘S’ as in solution.”
Customer: *really upset at this point* “YOU’RE NOT MAKING ANY SENSE! F AS IN SIERRA?! F AS IN SIERRA?! SIERRA BEGINS WITH AN S!
Question of the Week
Have you ever served a bad customer who got what they deserved?