Fpelling Is Fimple

(I’m trying to instruct a caller how to visit a website.)

Customer: “It says ‘page cannot be displayed.'”

Me: “Okay, please go to google.com.”

Customer: “Okay, it came up.”

Me: “All right, it looks like we got the address wrong the first time. Let’s try it again.” *I spell out the entire URL*

Customer: “It’s still not working.”

Me: “Okay, could you please spell it back to me?”

Customer: “H-T-T-P-F…”

Me: “I see what happened here. At the beginning, we need to put H-T-T-P-S as in ‘Sierra’.”

Customer: “Okay, H-T-T-P-F…”

Me: “No, not ‘F’ as in Frank, ‘S’ as in Sam. ‘S’ as in sample.”

Customer: “H-T-T-P-F…”

Me: “Sir, no, we need to make sure that it is an S as in Sierra.” ‘S’ as in solution.”

Customer: *really upset at this point* “YOU’RE NOT MAKING ANY SENSE! F AS IN SIERRA?! F AS IN SIERRA?! SIERRA BEGINS WITH AN S!