Four The Record…

I work at a drive-thru coffee shop, and when at the window, I am eye-level with raised trucks, meaning I am a fair distance above smaller cars.

The distance, paired with the fact that there’s a speaker playing behind me and milk steaming directly next to me, can make it hard to hear some parts of someone’s order, so I read it out to them several times. 

A guest pulls up to my window in a smaller vehicle while all the sounds are happening.

Me: “Good afternoon! What can I get started for ya?”

Customer: *Facing away from me.* “Can I get a twenty [quiet] latte [garbled].”

Me: “I heard you say a twenty-ounce latte, did I hear you say quad shot?”

Customer: “Flat.”

Me: “Got it, a twenty-ounce latte steamed flat, is three shots of espresso alright?”

Customer: “It’s a quad. Quad means four.” *Holds up four fingers.*

Me: “…Yes, sir, I’ll have that right out for you.”