Four, Five, And Whatever Comes After Six

(I’ve been hired by a software company to phone up their customers and get feedback on their help desk service.)

Me: “On a scale of 1 to 10, 1 being ‘poor’ and 10 being ‘excellent’, how would you rate the overall service of the help desk?”

Customer: “Phew… I’m not sure. I mean, it’s really good.”

Me: “I understand it’s a tricky question, but if you had to put a number to it?”

Customer: “Well, I mean, it’s sort of in between a 8 and a 10, really.”

Me: “So, a 9?”

Customer: “Well, I suppose so.”