Found The ID But Lost The Plot

(In college, I work at the bookstore. Students can use their ID cards to make purchases, and the charges would go on their bill with tuition, room and board, etc. If a student attempted to make a purchase with an ID that had been replaced, I would see an error message, and the student would need to use a different method of payment. This happens as I am finishing a transaction.)

Me: “Your total is [total]. How would you like to pay?”

Student: *hands me ID card*

Me: *gets error message that the ID has been lost/stolen* “I’m sorry, but your ID card has been replaced. I need your new ID to process the sale.”

Student: “No, no, no. This is the new ID. I just got it yesterday.”

Me: “This can’t be the new ID because I’m getting an error message that this card has been reported lost or stolen. That message only comes up after you’ve replaced an ID.”

Student: *puts both hands on counter and leans in* “Do you meant to tell me that I somehow managed to lose my original ID, get it replaced, lose the new ID, and then find my old ID without noticing?!”

Me: “Um, yes?”

Student: *agitated* “How is that even possible?!” *storms out*