Found A Gap In Your Social Security
A woman storms up to my teller window.
Customer: “Why did you people call me at ten pm?!”
Me: “Ma’am, we close at five.”
Customer: “Your call center, then! Someone from this bank called me at ten pm last night.”
Me: “Our call center closes at eight.”
Customer: “Don’t give me that! [Bank] called me at ten pm. They said it was urgent, and they needed my card number!”
Me: “Ma’am, no one from [Bank] will ever call you and ask for your card number, especially not at ten pm. We have all your information. We don’t need to ask for it. What you had was a scammer.”
Customer: *Pause* “Oh.”
Me: “Did you give this scammer any of your banking information?”
Customer: “Of course not. Are you calling me stupid?! I’m not stupid!”
Me: “Not at all. I don’t want a scammer cleaning out your bank account. So, did you give them any information at all? Card number, account number, Social Security number?”
Customer: “Um… I may have given them my card number.”
Me: “Okay, that’s a fairly easy fix. I can order you a new card. Did you give them anything else?”
Customer: “I didn’t give them my Social Security number! See, I’m not stupid!”
Me: “I’m glad to hear it. How about your account number?”
Customer: “Uh…”
She gives me a guilty look.
Me: “All right. So, you need a new account and a new debit card. Please have a seat at the desk next to the door. One of my bankers will be right with you. They’ll also need to see your ID.”
Customer: “But why?!”
Me: *sigh*
This story is part of our July 2020 Roundup – the best stories of the month!
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