Formatting A New Friendship

, , , , , | Working | October 21, 2017

(I work in a portrait studio and am going to upload a customer’s pictures from a memory card after finishing the session. I get an error message that says, “card cannot be used,” which I’ve never seen before, so I call our help desk. He asks a couple questions and runs few a couple of quick things that don’t work.)

Help Desk Tech: “Okay, let’s do it this way. Go ahead and format the memory card.”

Me: “What? Format the memory card?”

(I am terrified to do this because it will erase all the images I just finished taking of a large group.)

Help Desk Tech: “Yeah.”

Me: “No.”

Help Desk Tech: “No?”

Me: *firmly* “No.”

Help Desk Tech: “Why not?”

Me: “I’m trying to retrieve the images, not delete them!”

Help Desk Tech: “It’s fine. I can still get them after you format it.”

Me: “No.”

Help Desk Tech: “It will be okay.”

Me: “What’s your name?”

Help Desk Tech: “[Help Desk Tech].”

Me: “Well, [Help Desk Tech], if I am going to go against my better judgement and format this memory card I need you to promise me that I won’t delete these pictures.”

Help Desk Tech: “It should be fine.”

Me: “Should be isn’t good enough! I need you to promise me.”

Help Desk Tech: “I promise. Go ahead and format it. I’ll help you through this. We can do it together.”

(I can tell he’s teasing me, but I take a deep breath and format the memory card. He proceeds to remotely access my computer and retrieve the images from the card.)

Me: “You did it!”

Help Desk Tech: “I’m glad. I was totally lying when I promised before.”

Me: “[Help Desk Tech]!”

Help Desk Tech: “Just kidding.”

Me: “Thank you so much!” *to my customer who has been waiting for her pictures* “He did it! My new best friend [Help Desk Tech] did it!”

([Help Desk Tech] is my buddy now. I’m always glad when I call the help desk and it’s him. The customer loved her pictures and tipped me $30.)

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